Digital Service Standard criteria by the Australian Digital Tranformation Agency
Digital Service Standard criteria by the Australian Digital Tranformation Agency
Course: What is the Service design process?
Service Design Processes by academics and authors
Service Design Processes by academics and authors
In house Service Design Processes
In house Service Design Processes
Consultancies Service Design Process
Consultancies Service Design Process
Public Service Design Processes
Public Service Design Processes
Design process that inspire Service Designers
Design process that inspire Service Designers
A bit of context
As the UK government did it, the Digital Tranformation Agency of Australia also has published what they call the Digital Service Standard criteria.
What I like about it
It's hard to say if the Australian standard came before the UK one, and frankly I don't really care.
What I find interesting is that two countries took inspiration from one another to create a set of standards to ensure their services work as they should. I think many organizations could follow such an inspiration and adapt the standard to their particular context and use them as a sort of checklist that helps to verify the quality of a service.
Go deeper
I found this document first in a blog post by Cathy Woods. The image you see above is taken from the 2016 Annual Report of the Digital Transformation Agency.
You can find the latest up to date version of the Digital Service Standard criteria here.