Where can I find academic papers on service design?
My two cents
The team of Service Design Melbourne lists these journals:
- Touchpoint: the magazine of the Service Design Network
- Journal of Design, Business & Society
- International Journal of Design
Here are other journals that have published papers on Service Design in the past based on a research made with Google Scholar:
- Journal of Operations Management, with as an example this paper called "The service concept: the missing link in service design research?"
- Journal of Service Research with as an example this paper called "Service Design for Experience-Centric Services"
- Swedish Design Research Journal with as an example this paper called "Service Design Research Pioneers. An overview of Service Design research developed in Italy since the ‘90s"
- Design Issues with as an example this paper called "The Object of Service Design"
- The Design Journal with as an example this paper called "Emerging Issues in Service Design"
- Public Management Review with as an example this paper called "Design for experience – a public service design approach in the age of digitalization"
- Journal of Business Research with as an example this paper called "Service system transformation through service design: Linking analytical dimensions and service design approaches"
- The Service Industries Journal with as an example this paper called "Combining Service Blueprint and FMEA for Service Design"
- Nordes Nordic Design Research with as an example this paper called "Existing Prototyping Perspectives: Considerations for service design"
- Journal of Service Management with as an example this paper called "Linking service design to value creation and service research"
- Behaviour & Information Technology with as an example this paper called "Storytelling Group – a co-design method for service design"
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