Course: What is the Service design process?
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Introduction

Welcome
Why I created this course
Process versus mindset
Service Design Processes by academics and authors

Introduction
Stickdorn Service Design Process
Service Design Process by Moritz 2005
Kuer Process Model
Austin Center for Design process model with culture & service gaps
New Service Development Cycle
Scheuing and Johnson Service Design Process
Connect Consortium Innovation process
Service innovation process based on foresight and service design
In house Service Design Processes

Introduction
Capital One Service Design Process
Service Design Framework by BT
Consultancies Service Design Process

Introduction
Evenson and Dubberly Service Design process
Continuous Service Design by Futurice
Frog Service Design Process
Koos service design
The "old" Livework's Service Design Process
The "new" Livework's Service Design Process
Service and Business Design Process by Livework
Engine Service Design Process
Whitespace's Enterprise Service Design Process
Nile's Service Design and Future Forecasting
Manyone's Service Design Process
Public Service Design Processes

Introduction
Service Design Playbook by British Columbia Government Public Service
Civic Service Design Process
Service Standard by the UK Government Digital Service
Digital Service Standard criteria by the Australian Digital Tranformation Agency
The Scottish Approach to Service Design (SAtSD)
Project X's innovation model by Innovationsguiden
Colour-in City design process
Go further: A guide for the application of Service Design in public organizations
Service design and delivery process by the Digitial Transformation Agency of the Australian Government
Design process that inspire Service Designers

Introduction
D. School Design Thinking
Human Centered Design by Design Kit and IDEO
Double Diamond by The Design Council
The Design Squiggle by Damien Newman
Google Design Sprint
Design Sprint Quarter by Design Sprint LTD
Entreprise Design Thinking by IBM
Strategy development process by ABB
Living Lab's Innovation Process
Going further

Bravo
But remember don't become a process asshole
The limitation of the project view
Books and articles to go further
Next recommended course and a little 🎁
Thank you note

Civic Service Design Process

A bit of context

The Civic Service Design is an organization focused on making public services more effective and more accessible to New Yorkers.

What I like about it

The process is pretty simple to understand abs I think that’s one of its big strength. In fact the titles of the stages don’t feel like the usual academic designery jargon words but instead they feel like tips that a friend would give. For example, “Try things out” is really way more natural that the fancy “prototyping” world for the majority of people out there.

The team behind the Civic Service Design process also does a great job by documenting all the different stages of the process with à in depth blog article. You’ll find those blog posts on their home page.

Go deeper

If you want to go deeper I suggest you read the blog post What is civic design? published by the team where you can also find direct links to the blog posts that detail each stage of their service design process. By the way, I first found the image of their service design process on this page.