What did I achieve in 2024 around Service Design?

260+ Service Design pieces of content I've published in 2024

• 93 Service Design Questions answered

• 53 backstage blogposts written

• 45 newsletters sent to 8.2k people from all around the world

• 42 positive news shared (I didn't count them in the total but they are still important to me even if they are not directly Service Design related)

• 18 drafts of Service Design Principles shared

• 12 webinars hosted for the Swiss Service Design Network

• 10 coaching notes videos for the Master Service Design of the HSLU

• 9 long form video interviews around Service Design Principles

• 9 course previews shared to help people see what happens in the Master Service Design of the HSLU

• 5 big new resources created

  • Miro Template to help you in your coaching sessions 

  • Storyboard AI illustrator: Create storyboard images without drawing by using this custom trained bot for ChatGPT.

  • AI Storytelling Writer: A little robot that asks you questions about your complex service, product or idea and then transforms it all in a compelling story.

  • Webinar builder toolkit: A set of 5 tools to help you out create your own community webinars.

  • Every Day Service Design: A free video course on how to use Service Design in all aspects of your personal life.

• 3 podcast episodes co-created with my mate Guy Martin

• 2 backstage blog posts about the behind-the-scenes of running the Master Service Design with my mate Andy Polaine

• 1 book published

• 1 conference organized

3 big milestones

• I've started a new position as Interim Co-lead for the Master Service Design at the HSLU, Lucerne University of Applied Sciences and Arts

• 5 years of the academy celebrated.

• 400+ Q&A published in my Q&A library.

3 Important shifts

• I'm shifting aways from video

• I've started a 10 minute smartphone challenge

• I've moved my Q&A library back to Podia