4. The impact of Service Design

Great job mate! You are already halfway through the course! Keep up the good work and motivation!

In the previous chapter, you have learned the typical tasks that a service designer has to achieve.

What you’ll learn

In this fourth chapter, you’ll discover what the impact of these tasks is for businesses who use a Service Design mindset. I will share with you 3 selected case studies, which have measured the impact of their use of Service Design. Thereafter, mostly for the benefit of the, I’ll share a few links to discover many more case studies of Service Design projects.

Free Course: What is Service Design?

Discover what Service Design and why it is powerful to enhance the customer experience

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