The last typical set of tasks that service designers have to perform is prototyping and testing. When they perform this set of tasks, they try to build a first draft of a selected number of new solutions and test them out with the people who will benefit from the same.

As you might discover in my other course “The Service Designer Mindset,” a service designer may test many different solutions, since they act on the belief that they don’t know everything. They can imagine solutions based on what they have understood from people; however, this is still an interpretation. You don’t really know if the solution you have imagined to fix a user’s frustration is the right one. So, by creating a quick first draft, service designers are able to test out the solution and find out what works and what doesn’t.

Service designers prototype and test solutions in order to spend money wisely. Instead of building the solution in great detail and then having people complaining about it, they spend only a tiny amount of time by creating a first draft that the service users will improve with them.