2.6 Experience Design, the Service Design twin
2.6 Experience Design, the Service Design twin
Free Course: What is Service Design?
1. What is Service Design
1. What is Service Design
2. Where does Service Design come from?
2. Where does Service Design come from?
3. What do Service Designers do?
3. What do Service Designers do?
5. The tools and methods of Service Designers
5. The tools and methods of Service Designers
6. The terminology that Service Designers use
6. The terminology that Service Designers use
7. Who does Service Design?
7. Who does Service Design?
According to our good friends at Wikipedia, it is as follows:
Experience design [often abbreviated XD] is the practice of designing products, processes, services, events, omnichannel journeys, and environments with a focus placed on the quality of the user experience and culturally relevant solutions.
There are a lot of fancy words in that definition. Okay, when you hear that definition you might think: hmmm, how is this different from Service Design? I have to admit I personally never really understood the difference between these two fields. I see Experience Design as playing on a philosophical idea. XD wants to put emphasis on the experience. However, I think service designers do the same.
That’s why I like to call Experience Design the Service Design twin. They are so similar, I can’t always take them apart. But still, both exist! And by giving you the name of this field, I just want to equip you with another term you can Google when looking for tools or ideas to make your users’ lives easier.