📌 5.1 Tools for the research task
📌 5.1 Tools for the research task
Free Course: What is Service Design?
1. What is Service Design
1. What is Service Design
2. Where does Service Design come from?
2. Where does Service Design come from?
3. What do Service Designers do?
3. What do Service Designers do?
5. The tools and methods of Service Designers
5. The tools and methods of Service Designers
6. The terminology that Service Designers use
6. The terminology that Service Designers use
7. Who does Service Design?
7. Who does Service Design?
We have seen in chapter 3, that service designers do research to better understand what people want or need.
For the research task a Service Designer needs to perform the highlighted tools:
Interviews
Mystery shopping
Observation
Shadowing