How to name your Service Design Principles?

How to name your Service Design Principles?

My two cents

In the latest volumes of the Service Design Principles series, I try to stick to this formulate for my titles:

  1. Always start with a verb to show the action we should take

  2. Write it as if it was a piece of advice given to you by the people you serve

  3. Don't use business lingo in it, and say it in the words of someone who doesn't know shit about prototyping, strategy, service design, etc.

  4. Keep it as short as possible

How others do it

Blake Snyder, the author of the screenwriting book Save The Cat, names his own principles (which aren't Service Design principles but screenwriting principles) with what I would call mnemotechnic titles.

For example, one of his tips or principles is called "The Pope and in the pool". In it, he explains that to create a good story, you need to give a lot of information, but this can get really boring. So in one film where the Pope is the hero, the key information is given by the Pope's counsellors, but this time it's done while the Pope is swimming. And that makes this moment less boring because nobody ever saw the Pope in a bathing suit...

Ray Dalio, in his book Principles, often also starts his principles with a verb, and they also feel like pieces of advice someone would give you.

The people of 37signals who make Basecamp and Hey have a mix of mnemotechnic titles and advice which start with a verb in their company's principles.

Q&A: Service Design Principles Library

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The basics of Service Design Principles

  • ▶️ What's a Service Design Principle?
  • ▶️ Are Service Design principles metaphors or literal?
  • Where do principles come from?
  • What makes a good Service Design Principle?

Writing Service Design Principles

  • How to write a Service Design Principle?
  • How to write a good Service Design principle title
  • How to find the right level of depth for a Service Design Principle?
  • ▶️ How many Principles can you extract from one story?
  • ▶️ I don't like to write, how to write a Service Design Principle?
  • ▶️ How do I edit the text of my Service Design Principles
  • How can I make it easier to come back and edit a Service Design Principle?
  • ▶️ What are apps that make it faster to write Service Design Principles?
  • ▶️ What are apps that help write clearer Service Design Principles?
  • How do Service Design Principles evolve over time?
  • How to name your Service Design Principles?
  • ▶️ What are ethical considerations when building a Service Design Principles Library?
  • ▶️ Where can I find Service Design Principles ideas and inspirations?
  • How long should my principles be?
  • Should my principles be opinionated?
  • What’s a smart way to illustrate a Service Design Principle?

Building a principles library

  • ▶️ What is a Service Design Principles Library?
  • ▶️ Why should I create my own principles library?
  • How to start your own Service Design Principle library?
  • ▶️ What's the minimal version of a Service Design Library?
  • ▶️ How does a Service Design Principle Library look like?
  • ▶️ What are the different types of Service Design Libraries?
  • ▶️ What are the different profiles of people creating a Service Design Library?
  • ▶️ What's the mindset of someone who builds his own Service Design Principles Library?
  • ▶️ How to organize your Service Design Principles Library?
  • ▶️ What tools to use to create your own Service Design Principles Library?
  • How do I manage the references of my Service Design Principles?
  • ▶️ What are recommended books to start your Service Design Library?

The habit of collecting Service Design Principles

  • What are metrics you can track in your service design principle library?
  • ▶️ What are healthy goals to have for a Service Design Principles Library?
  • ▶️ What are daily practices I could have to build my own Service Design Library?
  • ▶️ How can you create your writing routine?
  • ▶️ How hard should you work on your Service Design Principles Library?
  • ▶️ How to keep the motivation when building a Principles Library over years

Shared Principles Library and Library for teams

  • How to pitch the value of Service Design principles?
  • What are the advantages of writing your Service Design Principles in the open and how to do it?
  • ▶️ Should you co-create service design principles?
  • ▶️ How to define principles for a project?
  • ▶️ How to build a Service Design Library Principles for a team?
  • ▶️ How can you make a Service Design Principles Library that is useful for others too?