Summary of the video

• A service design principles library is like having your own Pinterest of service design ideas.

• Such a library serves as a reference to inspire and improve services in the future.

Video transcript

This transcript was generated using Descript. So it might contain some creative mistakes.

My god, Daniele, what is a service design principles library? So it's it's like having your own Pinterest of service design ideas. That's a, it's a very interesting take that we explored together in an interview on the, Service Design Show. And we came up with this idea with Marc Fonteijn, the host of the Service Design Show, that what this book is trying to do in some way is to be a painterist of service design ideas.

What do I mean with that? Do you know? Pinterest is this platform where you go and take inspiration from many places and say, Oh, this is interesting. This is something inspiring for this project I'm working on. I'm going to keep it as a reference for the future. And that's basically what we're trying to do here with Service Design Principles with the Library of Service Design Principles.

You're trying to collect inspirations. Tips, examples, case study as elements that will inspire you to improve your service in the future and you keep them all in one place. That's a library of service design principles.

A community question

This question was part of the fourth Service Design webinar. You can rewatch the full webinar for free with all the show notes and slides.

✨ Made with assistance of AI.

The transcript of the video was made using Descript, and the summary was made by using Notion.ai and the automated transcript with the prompt: "Make a summary with bullet points"