Summary of the video

• Curiosity: The mindset of someone building their own service design principle library is driven by curiosity, always seeking to capture and learn something new.

• Continuous learning: Even after reaching milestones like 100 or 500 principles, the mindset remains focused on discovering new principles as life and circumstances evolve.

• Evolving: Personal experiences, such as becoming a parent, can spark new interests and perspectives, expanding the library to include previously unexplored topics.

• Long-term commitment: Building a service design principle library is seen as a lifelong practice, similar to running, where consistency over time is more important than perfection in any single moment.

• Relaxed: Embracing the long-term nature of the endeavour helps alleviate pressure, allowing for a more relaxed approach to building the library.

Video transcript

This transcript was generated using Descript. So it might contain some creative mistakes.

What's the mindset of someone who builds his own service design principle library? One of the first elements will be, this idea of curiosity, which is to say that there is always something new to capture and learn. I started this process of capturing the service design principles library. I thought, Hey, if I get to 100.

My god, I'm done. Beautiful work. It's great. Finished. And I thought, hey, why not try to go to 200? And now I'm at a stage where I already have drafts for 450. And I'm thinking, I'm surely going to publish at least 500 of them. Knowing this state of mind, I'm already thinking that the day I will get to 500, I'll still have the same curiosity, to find out new principles, because life changes and my life stage also changes.

For example, as I'm now a dad, which I wasn't before, I'm getting interested in a lot of stuff about parenting, family, which I never looked at when I was in a service. But now... Knowing where is the changing room or for a kid is very important to me, which I never saw before. So I think this, I, this is one mindset that is important, which is there is always something new to learn because we change, the world changes, and so there is always something that we can add to our library.

Another mindset is this idea of you're gonna do that for the next 30 years. So that kind of takes out a bit of the pressure out. Because, hey, if I'm not doing the practice exactly today, it's okay, it's for the, it's a lifetime practice. It's like running, you might skip one run, but in the end, what is important is that you run nearly every day.

And then that's makes you a runner. The same goes here. If you build your service design principle library over the years, You can say, hey, that's something that I do on the long term, and it brings you a little bit down in the kind of stress level that might come with it.

✨ Made with assistance of AI.

The transcript of the video was made using Descript, and the summary was made by using Notion.ai and the automated transcript with the prompt: "Make a summary with bullet points"