Summary of the video

The three ways I used until now: live life, explore memories and steal from others:

1. Live life: take photos of what you experience, and keep track of interesting things you stumble upon, for example, on social media.

2. Explore your memories with your calendar, your photo albums, your documents, your presentations, and your reports.

3. Steal from others: read books, watch documentaries, interview people, google facts and studies.

Video transcript

This transcript was generated using Descript. So it might contain some creative mistakes.

Where can I find service design principles, ideas, and inspiration? I need basically three ways that you can use and that I've used in the past to get there. Live life, explore memories, and steal from others. When I say live life, basically it's whenever you're experiencing something that is interesting in your normal life, like when you're shopping, or you're outside, and so on.

Just Take a little photo to keep track of what you find interesting, or take a screenshot of something that you find interesting on social media. Live life and capture observations as they happen. Another approach is the one of exploring your memory. That can be done, for example, with your calendar. Open your calendar and look at your weeks and go, oh, I did, I was at this conference last week.

What did I learn from that? Oh, I want I went to visit my parents far away and I took the train. What did I learn from that experience? That's something that you can do. You can do it also with your photo items or documents and presentations and reports from your world, real reports.

And look, oh, what is the big learning here? Or what was so difficult in this project that I learned from for the future? I think this is an undervalued way of learning, which is taking past moments as moments of observation and looking back and say, Oh, this was really lovely. Why was it lovely? Or this really sucked.

Why did it suck? This is something that you can do too. Build inspiration to create your own service design principles. Or you can just steal from others by reading books, watching documentaries, interviewing people, googling special facts and studies. For example, you might say I'm very interested in improving the waiting time.

So maybe I want to go on scholar. google. com and read every paper there is about waiting time to better understand how others are working with this. Then, you reformulate it, you synthesize what you read to then create new principles that will help you in your practice.

A community question

This question was part of the fifth Service Design webinar: The Power of Principles. You can rewatch the full webinar for free with all the show notes and slides.

✨ Made with assistance of AI.

The transcript of the video was made using Descript.