What’s a smart way to illustrate a Service Design Principle?
What’s a smart way to illustrate a Service Design Principle?
Q&A: Service Design Principles Library
The basics of Service Design Principles
The basics of Service Design Principles
Writing Service Design Principles
Writing Service Design Principles
Building a principles library
Building a principles library
The habit of collecting Service Design Principles
The habit of collecting Service Design Principles
Shared Principles Library and Library for teams
Shared Principles Library and Library for teams
In short: take three photos, one from far away to give the context, one near and one zoomed in the part that makes the experience great or bad.
Taking a picture of the experience you went through that inspired a Service Design Principle is smart.
What’s even smarter is to shoot three photos:
A wide shot: that shows the full context
A medium shot: that shows the specific element of the experience or interaction that inspired you
A close up shot: that shows this element in much more details
By having these three photos you are following a classical way to tell a story that is used in journalism or cinema where you first establish the scene and then slowly zoom in on the particular element.
Thanks to Monse a participant of the Service Design Book Club who joined for the review of my book Service Design Principles 1-100 who inspired this idea.