▶️ What are healthy goals to have for a Service Design Principles Library?

▶️ What are healthy goals to have for a Service Design Principles Library?

Video summary

  1. Have a number of principles for the year that is motivating

    • Observe and capture 10 things that inspire per year

    • Aim for 100 principles per year (if investing heavily)

    • Set a timeframe (e.g., until a certain milestone) to have 20 new principles each year

  2. Alternative approach: Emerson approach Define how much time you'll spend on it daily or weekly

    • Define a daily time investment (e.g., 10 minutes) to reflect on observations and insights for service design practice

    • Write about wonderful findings within the time frame, or it's okay if nothing is found

A community question

This question was part of the fifth Service Design webinar: The Power of Principles. You can rewatch the full webinar for free with all the show notes and slides.

✨ Made with assistance of AI.

The transcript of the video was made using Descript, and the summary was made by using Notion.ai and the automated transcript with the prompt: "Make a summary with bullet points"

Q&A: Service Design Principles Library

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The basics of Service Design Principles

  • ▶️ What's a Service Design Principle?
  • ▶️ Are Service Design principles metaphors or literal?
  • Where do principles come from?
  • What makes a good Service Design Principle?

Writing Service Design Principles

  • How to write a Service Design Principle?
  • How to write a good Service Design principle title
  • How to find the right level of depth for a Service Design Principle?
  • ▶️ How many Principles can you extract from one story?
  • ▶️ I don't like to write, how to write a Service Design Principle?
  • ▶️ How do I edit the text of my Service Design Principles
  • How can I make it easier to come back and edit a Service Design Principle?
  • ▶️ What are apps that make it faster to write Service Design Principles?
  • ▶️ What are apps that help write clearer Service Design Principles?
  • How do Service Design Principles evolve over time?
  • How to name your Service Design Principles?
  • ▶️ What are ethical considerations when building a Service Design Principles Library?
  • ▶️ Where can I find Service Design Principles ideas and inspirations?
  • How long should my principles be?
  • Should my principles be opinionated?
  • What’s a smart way to illustrate a Service Design Principle?

Building a principles library

  • ▶️ What is a Service Design Principles Library?
  • ▶️ Why should I create my own principles library?
  • How to start your own Service Design Principle library?
  • ▶️ What's the minimal version of a Service Design Library?
  • ▶️ How does a Service Design Principle Library look like?
  • ▶️ What are the different types of Service Design Libraries?
  • ▶️ What are the different profiles of people creating a Service Design Library?
  • ▶️ What's the mindset of someone who builds his own Service Design Principles Library?
  • ▶️ How to organize your Service Design Principles Library?
  • ▶️ What tools to use to create your own Service Design Principles Library?
  • How do I manage the references of my Service Design Principles?
  • ▶️ What are recommended books to start your Service Design Library?

The habit of collecting Service Design Principles

  • What are metrics you can track in your service design principle library?
  • ▶️ What are healthy goals to have for a Service Design Principles Library?
  • ▶️ What are daily practices I could have to build my own Service Design Library?
  • ▶️ How can you create your writing routine?
  • ▶️ How hard should you work on your Service Design Principles Library?
  • ▶️ How to keep the motivation when building a Principles Library over years

Shared Principles Library and Library for teams

  • How to pitch the value of Service Design principles?
  • What are the advantages of writing your Service Design Principles in the open and how to do it?
  • ▶️ Should you co-create service design principles?
  • ▶️ How to define principles for a project?
  • ▶️ How to build a Service Design Library Principles for a team?
  • ▶️ How can you make a Service Design Principles Library that is useful for others too?