The full question

How can we co-create project-specific Service Design Principles?

Summary of the video

• Co-create project-specific service design principles by gathering everyone involved in the project and discussing what is important to achieve at the end.

• Another approach is to explore design principles from other organizations and identify which ones are relevant and applicable to your context.

• Create a list of these principles and conduct a voting session to determine the most important ones.

Video transcript

This transcript was generated using Descript. So it might contain some creative mistakes.

So we have here a message for Divya, I think, which says how can we co create project specific service design principles? So here, what I would suggest to you is, something very simple is, get everyone in a room that you want from this project and ask them, okay, what's important to us at the end?

How do you, we see, let's imagine. Now it's the end of the project. What helped us get there? What are the things, the ideas, the tips that we followed that made it a good project? This is one way to do it. Another way to do it is, use the principles that you find from other people. You might Google design principles.

There is a lot of websites that, Share the design principles from other organizations and you can basically steal them and say, Hey, let's make a bit of a shopping session. And you look at how other people, what are their design principles? And then, say, Oh, these are relevant to us. These are not relevant to us.

These we don't understand. Make a bit of a list, and then make a voting session where you say, which are the three most important ones? And then you will gradually come to Principles that matter for your specific context, but based on the experience of others, which might be helpful. A way that others do it Also is using this kind of stuff, the books for design principles.

I've made even a template which is on Miro where You have all these principles as little cards that you can use to, as a team say, Oh, this is important to us. This is something that we could use to improve our service. This is not helpful. And so this might be also another way to do it. But this is obviously a shameless plug to get all of the money from you, but you can do basically the same by looking at the principles of other people or coming up with them by yourself.

Related resources

1. Tool: Principles Workshop Cards for Miro

2. Tool: Principles Print at Home Workshop Cards (PDF)

3. Collection: Design Principles, an open source collection of Design Principles and methods.

✨ Made with assistance of AI.

The transcript of the video was made using Descript, and the summary was made by using Notion.ai and the automated transcript with the prompt: "Make a summary with bullet points"