Talk Storytelling Insight for better services

Free

Talk Storytelling Insight for better services

Get access to the slides and tools we presented at the Service Design Network event at Swisscom in Bern.

What happens when Service Designers steal the tools of great storytellers?

In this short 30 minutes talk we explored 4 insights and mindsets we can steal from the great storytellers of our time 💪.

From there we show how these insights can inspire us to improve the customer experience. And obviously, because we are nerds we prototyped 4 tools 🛠 to help you get started.

This talk a collaboration between a professional Storyteller and a Service Design specialist.

Romain is a storyteller and copywriter who has helped startups, political parties and corporate organizations tell their stories.

Romain Pittet

Daniele is a service designer and author who has published two books and multiple courses on Service Design.

Daniele Catalanotto

Thank you 💌

The slide deck

PDF: Slide deck

Google Slides: Slide Deck

The four Service Design Canvas

ℹ️ Introduction

PDF: All tools

Google Slides: All tools

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