In this article, I want to share my early explorations for a specialised Service Design ChatGPT tool and what apps I could use to make this happen.

I'm exploring in more details the idea of creating aChatGPT-likee tool that can answer many Service Design questions based on all the content I've already written.

Here are the different tools that I found and my early impressions for those who are curious about the process (see the table in Notion).

The criteria

The criteria that are important to me are:

1. References: When the tool answers a question from someone it has to reveal it sources so that people can verify that the chat tool isn't hallucinating and so that people can explore more in depth the content.

2. Embed: I can embed that tool on my existing website.

3. UI: the tool should have an UI that is pleasant and easy to understand.

4. Bonus: it helps me to unify all my service design content into a searchable knowledge base

The main options so far

At this stage, I see two routes:

The expensive route

I could use Intercom and their future "Fin" feature. This would allow me to have a normal knowledge base where I can bring all my content and also let people interact with it in a chatGPT mode.

The prototype route

I could use a tool like ChatWizard and train it with the different links of the main content I have. Then I can embed that on the Swiss Innovation Academy website.

That's it for now :)

Written on Saturday 13th of May 2023, by Daniele Catalanotto