How to implement a service you deliver correctly?
To me the only way to know that you implemented it correctly is to test it out regularly to see if it really:
- brings value to the end users,
- doesn't make the staff go crazy
- and makes the company sustainable
Outside of that, one of the smart ways to implement a new service is to do it like it's done with software: first run an alpha version, improve it, run a beta version, and so on.
Recommended resources
For more details about the implementation side you might be interested in:
- Public Service Design: A guide for the application of service design
in public organisations - Service design and delivery process by the Australian Governement Digital Transformation Agency
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