My two cents

Here are two references that shape how I run my coaching sessions:

1. Double Diamond: it's often used in design. The Double Diamond helps separate moments of idea exploration from moments of focus and decision-making.

2. Motivational Interviewing: This one is all about building motivation in individuals, rather than just sharing knowledge or plans. Sometimes people have conflicting desires and reasons for change. I recommend you follow the course "Motivational Interviewing - Foundational" from Psychwire to learn the basics of this approach. It's an affordable online course by the founders of the approach.

More Service Design questions and answers like this one

Check out all the questions about Coaching and Service Design.