What's the impact of Service Design?
Back in the days I compiled a list of 40+ figures and case studies that show the Business impact of Service Design.
The impact of Design Thinking, a field pretty near of Service Design, has been academically researched for example by IBM and Forrester. Their study found for example that:
"Design Thinking Can Deliver An ROI of 85% Or Greater"
More Service Design questions and answers like this one
Check out all the questions about showing and discovering the value and impact of Service Design.