What are good tools to create a service blueprint?
My two cents
- Specialized tools: These tools are specifically designed to build journey maps or service blueprints. Notable mentions are Smaply, TheyDo Custellence
- Whiteboard and sticky note tools: Regular paper sticky notes, Miro, Mural, etc.
- Hijacked kanban tools: These tools are not at all built for making a service blueprint but they are pretty good nevertheless: Notion, Trello
My personal favourites are Notion to build very structured service blueprints and Miro, when I want to create service blueprints that are visually rich and appealing.
Service Blueprint resources
You can find all the Service Blueprint resources I've created here. This includes courses, templates and a library of external links and resources.
More Service Design questions and answers like this one
Check out all the questions about Service Blueprints, customer journeys or journey maps.