▶️ What are ethical consideration when building a Service Design Principles Library?

My two cents summarised in a list

  1. Positive reinforcement: Mention brands when they do something right.
  2. Don't be a dick: Don’t mention brands when they do something wrong.
  3. Don’t quote but reformulate: It's good for legal and good to verify you understood.

A community question

This question was part of the fifth Service Design webinar: The Power of Principles. You can rewatch the full webinar for free with all the show notes and slides.

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