Gear doesn’t matter as much for a service designer as it does for architects or video producers who need powerful machines.

A laptop, a few sticky notes, and a pen are already a good enough toolbox for a service designer.

Personally, I have a now 5-year-old entry-level MacBook Pro and an iPhone. The iPhone helps me to get photos and videos during my workshop, and all of my work is done on my MacBook.

Check out all the questions about the tools, apps and methods used in Service Design.