What Linn has to say

Linn Vizard wrote an article called "Six Ways Stakeholders Use Service Blueprints — From a Real Project" that answers this exact question. Here is a short excerpt of it:

• Created a shared view of the current state across different stakeholders

• Diagnose the most resource intensive and painful parts of the process

• Show evidence of the need for change and get buy in to try some changes

• Train and on board new staff members

• Outline the evolved process we were going to prototype and pilot

• Document the newly implemented process

My two cents

Another use that I've witnessed for Service Blueprints that isn't in Linn's list is to imagine new service ideas or use the Service Blueprint as a prototyping tool.

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