How can I use a digital whiteboard to make a smarter service blueprint?

My two cents

Using a digital whiteboard app like Miro or Mural can be a great way to make your service blueprint easier to explore and more interactive. Here are a few ideas to do that:

  • Offer different levels of summaries: for example, in Miro, you can hide certain frames at first and let people unhide them once they are interested
  • Make it interactive: you can help people to navigate through your blueprint by using clickable buttons that bring people to other parts of the blueprint.
  • Add video explanations: for example, you could embed Loom videos where you record yourself and your screen and explain how the document works or a specific part of the document.
  • Link to documents: within the blueprint, you can link to documents to go further, like user research reports, personas, etc.

To go further, I've created a tiny course that helps you to learn which features and tips will help you use Miro, my favourite digital whiteboard tool, like a real innovation nerd.

And if you are not a fan of Miro, I have curated a list of digital whiteboard tools here.

The AI answer

I've asked this question to ChatGPT, and here is the raw answer it gave me. Take it with a grain of salt.
A digital whiteboard can be a useful tool for creating and collaborating on a service blueprint, as it allows teams to work together remotely and in real-time. Here are some ways to use a digital whiteboard to make a smarter service blueprint:

  1. Use real-time collaboration: Use the real-time collaboration features of a digital whiteboard to work with team members and stakeholders remotely. This can involve sharing the service blueprint and making edits and updates in real-time, as well as participating in discussions and brainstorming sessions.
  2. Use visual aids: Use visual aids, such as diagrams and flowcharts, to help clarify and organize the information in the service blueprint. A digital whiteboard allows you to easily add and edit visual elements, such as shapes, lines, and text, to create a more visually appealing and understandable service blueprint.
  3. Use templates: Use templates or examples of service blueprints to help guide the process and provide a structure for organizing the information. A digital whiteboard allows you to easily access and use these templates as a starting point for creating your own service blueprint.
  4. Use data visualization tools: Use data visualization tools, such as charts and graphs, to help make the service blueprint more informative and actionable. A digital whiteboard allows you to easily create and incorporate these elements into the service blueprint.
Overall, using a digital whiteboard to create a service blueprint allows for real-time collaboration and the use of visual aids and data visualization tools, which can help to make the service blueprint more effective and efficient.

Service Blueprint resources

You can find all the Service Blueprint resources I've created here. This includes courses, templates and a library of external links and resources.

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