How do stakeholders use Service Blueprints?
How do stakeholders use Service Blueprints?
Service Design Questions and Answers
Basics of Service Design
Basics of Service Design
Examples of good Service Design
Examples of good Service Design
Learning Service Design
Learning Service Design
Service Design and others fields
Service Design and others fields
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Service Design tools, apps and methods
Service Blueprints and Journey Maps
Service Blueprints and Journey Maps
Service Design as a career
Service Design as a career
Hiring service designers
Hiring service designers
Coaching and Service Design
Coaching and Service Design
Service Design portfolio
Service Design portfolio
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Service Design workshops and facilitation
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Service Design and Ideation
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Service Design and research
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Service Design and Presentations
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Service Design Principles
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Service Design projects
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Service Design Books
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Accessibility and Service Design
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Sustainability and Service Design
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Service Design in government
Service Design Philosophy and Mindset
Service Design Philosophy and Mindset
Service Design in Switzerland
Service Design in Switzerland
What Linn has to say
Linn Vizard wrote an article called "Six Ways Stakeholders Use Service Blueprints — From a Real Project" that answers this exact question. Here is a short excerpt of it:
Created a shared view of the current state across different stakeholders
Diagnose the most resource intensive and painful parts of the process
Show evidence of the need for change and get buy in to try some changes
Train and on board new staff members
Outline the evolved process we were going to prototype and pilot
Document the newly implemented process
My two cents
Another use that I've witnessed for Service Blueprints that isn't in Linn's list is to imagine new service ideas or use the Service Blueprint as a prototyping tool.
More Service Design questions and answers like this one
Check out all the questions about Service Blueprints, customer journeys or journey maps.