What are interesting statistics related to Service Design?
What are interesting statistics related to Service Design?
Service Design Questions and Answers
Basics of Service Design
Basics of Service Design
Examples of good Service Design
Examples of good Service Design
Learning Service Design
Learning Service Design
Service Design and others fields
Service Design and others fields
Service Design tools, apps and methods
Service Design tools, apps and methods
Service Blueprints and Journey Maps
Service Blueprints and Journey Maps
Service Design as a career
Service Design as a career
Hiring service designers
Hiring service designers
Coaching and Service Design
Coaching and Service Design
Service Design portfolio
Service Design portfolio
Service Design workshops and facilitation
Service Design workshops and facilitation
Service Design and Ideation
Service Design and Ideation
Service Design and research
Service Design and research
Service Design and Presentations
Service Design and Presentations
Service Design Principles
Service Design Principles
Service Design projects
Service Design projects
Service Design Books
Service Design Books
Accessibility and Service Design
Accessibility and Service Design
Sustainability and Service Design
Sustainability and Service Design
Service Design in government
Service Design in government
Service Design Philosophy and Mindset
Service Design Philosophy and Mindset
Service Design in Switzerland
Service Design in Switzerland
My two cents
Here are few of the stats from studies I could find to topics related to Service Design:
More than 65% of people have higher expectations for customer service today than they did three to five years ago. (Netomi)
If provided with great service, 62% of customers will recommend a brand to a friend. (Gladly)
83% of consumers cite good customer service as the most important factor—outside of price and product—when deciding what to buy. (Khoros)
50% of consumers will switch to a competitor after one bad experience, and 80% will switch to a competitor after more than one bad experience. (Zendesk)
Only 19% of consumers believe customer service is exceeding expectations. (Gladly)
64% of consumers aren’t able to get help or solve their problem through their provider’s customer service. (Airkit)
75% of customers are willing to spend more to buy from businesses that give them a good customer experience. (Zendesk)
82% of customers will spend more money on companies that deliver great online service. (Gladly)
A mere 5% increase in customer retention produces more than a 25% increase in profits. (Bain & Company)
75% of consumers prefer an authentic human voice over a perfectly crafted brand message. (Khoros)
Consumers are 3.5 times more likely to purchase more from a brand after a positive customer experience (XM Institute 2021)
Customer experience-focused businesses have a 1.5x higher year on year growth than other companies in customer retention, repeat purchase rates, and customer lifetime value (Adobe 2018)
A good customer service experience heavily impacts recommendations. 94% of consumers who give a company a “very good” CX rating are likely to recommend that company. (Qualtrics XM Institute)
33% of customers are most frustrated by having to wait on hold. 33% are most frustrated by having to repeat themselves to multiple support reps. (HubSpot Research)
53% of shoppers believe their feedback doesn't go to anyone who can actually act on it. (Microsoft)
An NPS® promoter score has a customer lifetime value that's 600% - 1400% higher than a detractor. (HubSpot Research)
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