Can "bad" service be "good" service?
Can "bad" service be "good" service?
Service Design Questions and Answers
Basics of Service Design
Basics of Service Design
Examples of good Service Design
Examples of good Service Design
Learning Service Design
Learning Service Design
Service Design and others fields
Service Design and others fields
Service Design tools, apps and methods
Service Design tools, apps and methods
Service Blueprints and Journey Maps
Service Blueprints and Journey Maps
Service Design as a career
Service Design as a career
Hiring service designers
Hiring service designers
Coaching and Service Design
Coaching and Service Design
Service Design portfolio
Service Design portfolio
Service Design workshops and facilitation
Service Design workshops and facilitation
Service Design and Ideation
Service Design and Ideation
Service Design and research
Service Design and research
Service Design and Presentations
Service Design and Presentations
Service Design Principles
Service Design Principles
Service Design projects
Service Design projects
Service Design Books
Service Design Books
Accessibility and Service Design
Accessibility and Service Design
Sustainability and Service Design
Sustainability and Service Design
Service Design in government
Service Design in government
Service Design Philosophy and Mindset
Service Design Philosophy and Mindset
Service Design in Switzerland
Service Design in Switzerland
My two cents
Yes! Sometimes it's best to leave a service with some flaws that can give a special taste to it. When everything is perfect, it can be pretty bland.
Ben Reason, one of the founders of Livework (the first Service Design consultancy in history), wrote a lovely article called "My guilty service design secret". In it, Ben starts with this sentence:
"I think poor service can add to life’s rich tapestry"
I highly recommend you read that piece as it has three stories that show that:
Hard to use service can give a sense of pride to the user that masters them
Chaos can be a cultural aspect that attracts tourists
Differences in the service delivery can bring a touch of emotion
More Service Design questions and answers like this one
Check out all the deeply philosophical questions about Service Design and its mindset.