What is Service Design?
What is Service Design?
Service Design Questions and Answers
Basics of Service Design
Basics of Service Design
Examples of good Service Design
Examples of good Service Design
Learning Service Design
Learning Service Design
Service Design and others fields
Service Design and others fields
Service Design tools, apps and methods
Service Design tools, apps and methods
Service Blueprints and Journey Maps
Service Blueprints and Journey Maps
Service Design as a career
Service Design as a career
Hiring service designers
Hiring service designers
Coaching and Service Design
Coaching and Service Design
Service Design portfolio
Service Design portfolio
Service Design workshops and facilitation
Service Design workshops and facilitation
Service Design and Ideation
Service Design and Ideation
Service Design and research
Service Design and research
Service Design and Presentations
Service Design and Presentations
Service Design Principles
Service Design Principles
Service Design projects
Service Design projects
Service Design Books
Service Design Books
Accessibility and Service Design
Accessibility and Service Design
Sustainability and Service Design
Sustainability and Service Design
Service Design in government
Service Design in government
Service Design Philosophy and Mindset
Service Design Philosophy and Mindset
Service Design in Switzerland
Service Design in Switzerland
My personal step-by-step definition
What's a Service?
A service is an interaction between you and an organisation. This interaction should, in the end, bring you some value.
What's Design?
According to the contributors of Wikipedia, “design” connotes the following:
Design (as a verb: to design) is the intentional creation of a plan or specification for the construction of an object or system or for the implementation of an activity or process.
So what the fuck is Service Design?
So, Service Design is essentially the art of planning or creating interactions between humans and organisations.
I often translate this definition in layman's terms as the following:
Service Design helps organisations understand why people are so pissed about them and then fixes the problem.
Recommended resource
For more details about this question, I'd recommend you check out my free course called What is Service Design? Especially the section called "What is Service Design?"
Additional resources
In the little book called What the fuck is Service Design? I've collected answers to that question from Service Design practitioners from all around the world.
Marc Fonteijn wrote a short article called "What Is Service Design: The Final Answer" with a few interesting definitions.
More Service Design questions and answers like this one
Check out all the questions about the basics of Service Design.