What's the history of Service Design in Switzerland?
What's the history of Service Design in Switzerland?
Service Design Questions and Answers
Basics of Service Design
Basics of Service Design
Examples of good Service Design
Examples of good Service Design
Learning Service Design
Learning Service Design
Service Design and others fields
Service Design and others fields
Service Design tools, apps and methods
Service Design tools, apps and methods
Service Blueprints and Journey Maps
Service Blueprints and Journey Maps
Service Design as a career
Service Design as a career
Hiring service designers
Hiring service designers
Coaching and Service Design
Coaching and Service Design
Service Design portfolio
Service Design portfolio
Service Design workshops and facilitation
Service Design workshops and facilitation
Service Design and Ideation
Service Design and Ideation
Service Design and research
Service Design and research
Service Design and Presentations
Service Design and Presentations
Service Design Principles
Service Design Principles
Service Design projects
Service Design projects
Service Design Books
Service Design Books
Accessibility and Service Design
Accessibility and Service Design
Sustainability and Service Design
Sustainability and Service Design
Service Design in government
Service Design in government
Service Design Philosophy and Mindset
Service Design Philosophy and Mindset
Service Design in Switzerland
Service Design in Switzerland
My two cents
In March 2023, I hosted a webinar where I explored the history of Service Design in a 40 minutes talk. You can rewatch the webinar, get the slides, the automated transcript and even additional resources.
But shortly said here are a few interesting dates to keep in mind:
10’000 BC: The first service.
9000 BC: First humans in Switzerland.
1231: First Landsgemeinde.
1291: Founding of Switzerland as a state of will.
1815: Swiss Neutrality.
1858: Mass tourism in Switzerland.
1874: Introduction of the referendum.
1891: Introduction of popular initiatives.
1880s: “Le client n'a jamais tort” — César Ritz
1965:Trial of the first self-checkout Migros shop.
1982: The Service Design term is born.
2004: The Service Design Network (SDN) is born.
2014: First Service Designer role in Switzerland.
2016: FJORD opens a studio in Switzerland.
2018: Swiss Chapter of the SDN.
2020: First Service Design Master at HSLU.
More dates
You can find 110+ historical moments, both small and big that have shaped Service Design in Switzerland in this notion database.
More Service Design questions and answers like this one
Check out all the questions about Service Design in Switzerland.