▶️ When should I use a stakeholder map or ecosystem map?
▶️ When should I use a stakeholder map or ecosystem map?
Service Design Questions and Answers
Basics of Service Design
Basics of Service Design
Examples of good Service Design
Examples of good Service Design
Learning Service Design
Learning Service Design
Service Design and others fields
Service Design and others fields
Service Design tools, apps and methods
Service Design tools, apps and methods
Service Blueprints and Journey Maps
Service Blueprints and Journey Maps
Service Design as a career
Service Design as a career
Hiring service designers
Hiring service designers
Coaching and Service Design
Coaching and Service Design
Service Design portfolio
Service Design portfolio
Service Design workshops and facilitation
Service Design workshops and facilitation
Service Design and Ideation
Service Design and Ideation
Service Design and research
Service Design and research
Service Design and Presentations
Service Design and Presentations
Service Design Principles
Service Design Principles
Service Design projects
Service Design projects
Service Design Books
Service Design Books
Accessibility and Service Design
Accessibility and Service Design
Sustainability and Service Design
Sustainability and Service Design
Service Design in government
Service Design in government
Service Design Philosophy and Mindset
Service Design Philosophy and Mindset
Service Design in Switzerland
Service Design in Switzerland
My two cents
The stakeholder map and ecosystem map are not tools that l I use so often. Nevertheless, to me there are useful whenever I feel I need to better understand the context I'm working in.
Don't make them alone
Instead of making such stakeholders maps or ecosystems alone, I prefer to ask people to draw them for me. And then I can see what are the different understandings of the situation that exist within the same organization.
When to use them
If you work on very complex projects, that can be something that can be useful to understand the complexity of the, ecosystem you're working with.
When not to use them
But I work usually on problems which are simple enough that these types of tools are not so helpful.
If we take the example of trying to improve the waiting time of a cafe, making a stakeholder map or ecosystem map will not help you so much. It might even create more chaos in your head.
A good rule of thumb
When you use mapping tools the question always is:
Will more information help me better do my job?
Sometimes the answer is yes, and sometimes the answer is no.
More Service Design questions and answers like this one
Check out all the questions about the tools, apps and methods used in Service Design.