▶️ What is the difference between ITIL Service Design and that championed by the Service Design Network?
▶️ What is the difference between ITIL Service Design and that championed by the Service Design Network?
Service Design Questions and Answers
Basics of Service Design
Basics of Service Design
Examples of good Service Design
Examples of good Service Design
Learning Service Design
Learning Service Design
Service Design and others fields
Service Design and others fields
Service Design tools, apps and methods
Service Design tools, apps and methods
Service Blueprints and Journey Maps
Service Blueprints and Journey Maps
Service Design as a career
Service Design as a career
Hiring service designers
Hiring service designers
Coaching and Service Design
Coaching and Service Design
Service Design portfolio
Service Design portfolio
Service Design workshops and facilitation
Service Design workshops and facilitation
Service Design and Ideation
Service Design and Ideation
Service Design and research
Service Design and research
Service Design and Presentations
Service Design and Presentations
Service Design Principles
Service Design Principles
Service Design projects
Service Design projects
Service Design Books
Service Design Books
Accessibility and Service Design
Accessibility and Service Design
Sustainability and Service Design
Sustainability and Service Design
Service Design in government
Service Design in government
Service Design Philosophy and Mindset
Service Design Philosophy and Mindset
Service Design in Switzerland
Service Design in Switzerland
My two cents
ITIL Service Design is a focused on the creation of IT services.
Service Design as a championed by the Service Design Network can be applied to any service.
Digital services. But also physical services and services that are all in between and mix things together.
Therefore ITIL is much more technical and focused on the IT stuff.
Where Service Design, is much more holistic and comes more from a design perspective rather than a technical, an IT perspective.
I don't see these approaches as opposing, but rather as being complimentary.
Obviously take everything I say here with a grain of salt, as I'm, as service designer, who is also part of the Service Design Network. And I'm definitely not an it guy.
Resources to go further
Here a few selected resources about ITIL Service Design to go further:
A description of the ITIL Service Design Process
More Service Design questions and answers like this one
Check out all the questions about Service Design as a career or the differences and complements between Service Design and other fields.