What are metrics you can track in your service design principle library?
What are metrics you can track in your service design principle library?
Service Design Questions and Answers
Basics of Service Design
Basics of Service Design
Examples of good Service Design
Examples of good Service Design
Learning Service Design
Learning Service Design
Service Design and others fields
Service Design and others fields
Service Design tools, apps and methods
Service Design tools, apps and methods
Service Blueprints and Journey Maps
Service Blueprints and Journey Maps
Service Design as a career
Service Design as a career
Hiring service designers
Hiring service designers
Coaching and Service Design
Coaching and Service Design
Service Design portfolio
Service Design portfolio
Service Design workshops and facilitation
Service Design workshops and facilitation
Service Design and Ideation
Service Design and Ideation
Service Design and research
Service Design and research
Service Design and Presentations
Service Design and Presentations
Service Design Principles
Service Design Principles
Service Design projects
Service Design projects
Service Design Books
Service Design Books
Accessibility and Service Design
Accessibility and Service Design
Sustainability and Service Design
Sustainability and Service Design
Service Design in government
Service Design in government
Service Design Philosophy and Mindset
Service Design Philosophy and Mindset
Service Design in Switzerland
Service Design in Switzerland
My two cents
When I work on my Service Design Principles Library, the most important metric for me is the number of principles. In fact, at the moment, I have a simple goal, at the end of each year, I want to have created and edited 100 principles that will then be published in a book. I feel that the total number of principles you have in your Library is a number that can be really motivating.
Outside of this metric, here a few I use:
Number of principles in each writing stage: that's especially useful to me as I'm in editing mode so that I know how many principles just have a title, how many have rough notes, etc.
Reduction of words: For each new draft, I compare the word count to the previous draft. This helps me see if I'm cutting enough shit out or if I'm too emotional with my writing.
References: Another thing I link to count is the total number of references to which I link from my Principles. This helps me realise that I'm building a knowledge base that is not only referenced in my stories, but that has links to other theories, case studies and research elements.
As my Library of Service Design Principles is built within Notion I can automatically calculate most of these metrics.
For example, in Notion, I have a view of my principles where I can then see the average word reduction for each stage.
More Service Design questions and answers like this one
Check out all the questions about how to create and use Service Design Principles.

